On May 27, NLD DNB said more action needed against discrimination.
NLD DNB issued survey, FAQ on steps taken by banks to combat discrimination when complying with Money laundering and terrorism financing (prevention) act (Wwft (NLD)
Published on same day of Ministry of Finance report on discrimination, see #213665.
NLD BAC has issued response to both reports and will study recommendations.
Follows NLD BAC Mar. 2024 issued study by banks on discrimination, see #204032.
Targeted Measures
NLD DNB said more targeted measures needed to prevent customer discrimination.
In many cases, banks have taken measures to prevent discrimination, but these are not yet concrete or targeted enough; anti-discrimination policies often aimed at bank's own workplace and not at contact and communications with customers.
Called on banks to use broad definition of discrimination: discrimination by banks is often seen as risk of exclusion, but also concerns risk of different treatment.
Also called on banks to communicate better with customers, to organize training courses for all layers of the organization that are specifically aimed at equal treatment of customers, and for more targeted policies that are better evaluated.
Next Steps
In its role as supervisor, NLD DNB will discuss results of this research with banks.
Round table will be organized with banks and other stakeholders in the fall of 2024.
DNB requests banks to report in 2025 on how they have followed recommendations.
