On Jul. 10, 2026, LTH CB published Resolution No 2026/03-81 of Jul. 9, 2026, amending Resolution No 03-105 of 6 June 2013 on the Approval of the Rules for the Examination of Complaints Received by Financial Market Participants.
Amendments to the legal references of the preamble, extended scope to include entities established in another Member State, obligation to store the complaints.
The amending resolution enters into force on Nov. 20, 2026.
On Dec. 18, LTH CB amended resolution on complaint handling.
LTH CB published Resolution 2025/03-169 on the amendment of Resolution No 03-105 of the Board of the Bank of Lithuania of 6 June 2013 on the Approval of the Rules for the Examination of Complaints Received by Financial Market Participants.
Main Points
The resolution approved the Rules for complaints' examination and determined that data shall be provided for the second half of 2026 and reporting periods onward.
The information specified in para 23 of the Rules, valid until Dec. 31, 2025, regarding complaints received for reporting periods ending before Dec. 31, 2025, shall be provided in accordance with the legal act that is valid until Dec. 31, 2025.
The rules establish the requirements that financial market participants must comply with when accepting, registering, examining complaints related to the services they provide and/or contracts concluded with clients, and when deciding on them.
Payment and electronic money institutions, consumer credit providers, peer-to-peer lending platform operators, creditors and credit intermediaries, currency exchange operators, issuers of asset-linked tokens, cryptoasset, crowdfunding service providers.
Effectiveness
The amending resolution enters into force on Jan. 1, 2026.
Jan. 2026 Consolidated Resolution Issued
On Jan. 14, 2026, LTH CB issued Resolution Approval of Rules for Examination of Complaints Received by Financial Market Participants, consolidated version (as of Jan. 1, 2026); original Res 03-105; new version Res 2025/03-169 from Jan. 1, 2026.
Jul. 2026 Amending Resolution
On Jul. 10, 2026, LTH CB published Resolution No 2026/03-81 of Jul. 9, 2026, amending Resolution No 03-105 of 6 June 2013 on the Approval of the Rules for the Examination of Complaints Received by Financial Market Participants.
Amendments to the legal references of the preamble, extended scope to include entities established in another Member State, obligation to store the complaints.
The amending resolution enters into force on Nov. 20, 2026.
OG 2026-11795, 7/10/2026; Res 2026/03-81, 7/9/2026; PR 1/14/2026; OG 2025-21890, 12/18/2025; Res 2025/03-169, 12/16/2025; OG 62-3112, 6/12/2013; Res 03-105, 6/6/2013
