HUD issued Federal Housing Administration (FHA) INFO 2023-88 on regulatory waivers
Extended temporary regulatory and handbook waivers that allow mortgagees to utilize alternative methods for face-to-face interviews with delinquent mortgage borrowers.
Waiver Extensions
Temporary, partial waiver of 24 CFR 203.604, contact with mortgagor, requirements.
Mortgagee must establish contact with the borrower, using alternative methods.
Such as phone interviews, e-mail, video calling services to determine repayment plan.
Must document contact with the borrower, following the same protocol that is currently required, noting the alternative methods of contact used in lieu of face-to-face contact.
