PER SBS Financial Customer Service

Published on: May 12, 2025

On May 8, PER SBS expanded operations conducted by financial firms.

  • PER SBS issued Resolution 01661-2025 to approve new regulation of supplementary channels of customer service, allowing expansion of types of operations and services.
  • For companies in financial system and electronic money issuing companies (EEDE),
  • Highlights
  • Allows lower operating costs, located in more areas, promotion of financial inclusion.
  • Additionally, this regulation allows the basic operations establishments (EOB) to make loan disbursements with account credit; as well as evaluate and approve loans.
  • Open demand, term, savings deposit accounts; general electronic money accounts.
  • Determines that financial system companies and EEDEs must establish limits for the provision of these operations and services through EOBs, considering their nature.
  • These limits must be set within maximum amounts set, must be reported to PER SBS.
  • The EOBs are in-person service points operating in fixed or mobile establishments.
  • Supplementary channels for customer service, operated by financial institutions.
  • In the event of noncompliance, PER SBS may suspend the authorization to operate.
  • Eliminates prior authorization requirement to operate with correspondent ATMs.
  • No significant loss events have occurred re transactions and services through channel.
  • Supervised companies must adapt internal processes to comply with new provisions.
  • Effectiveness
  • This Resolution enters into force as of Jun. 1, 2025.
Regulators
PER SBS
Entity Types
Bank; CNSM; MSB
Reference
OG, PR, 5/8/2025; Res 01661-2025, 5/6/2025
Functions
Compliance; Financial; Legal; Operations
Countries
Peru
Category
State
N/A
Products
Banking; Payments
Rule Type
Final
Regions
Am
Rule Date
May 8, 2025
Effective Date
Jun 1, 2025
Rule ID
253894
Linked to
N/A
Reg. Last Update
May 8, 2025
Report Section
International