CHI NFRA drafted Measures for handling petitioning work, to implement Regulations on petition work, streamline processes, and improve dispute resolution mechanisms.
Proposals
Citizens, organizations may submit petitions via letters, calls, platforms, or in person.
Petitions are encouraged to be submitted in written form and under real names; anonymous petitions may be handled at discretion, but no replies will be given.
Petitions are categorized into suggestions, accusations, and appeals for resolution.
The handling process includes clear procedures for acceptance, classification, mediation, and a formal response, with a focus on a timely and fair resolution.
Group petitions require up to 5 representatives; similar cases will be grouped together.
Cases are usually processed in 60 days, but it may take 30 days longer if complex.
CHI NFRA promotes digitalization to enable tracking, sharing, improved transparency.
Petition handling departments are to supervise the implementation; agencies that delay, mishandle, or ignore petitions may face disciplinary or legal consequences.
Petitioners must act responsibly and lawfully; false accusations, disruptive behavior, or misuse of the system may lead to warnings, suspension, or legal action.
Effectiveness
Comment period of this consultation closes on Apr. 19, 2025.
May 2025 Measures Finalized
On May 9, 2025, CHI NFRA published the finalized measures re the above proposals.
The measures are effective from Jun. 1, 2025.
Regulators
CHI NFRA
Entity Types
Bank; Ins
Reference
PR 5/9/2025; RN NFRA No. 2 (2025), 4/30/2025; CP 3/21/2025
