On Nov. 18, PAN CB updated procedures to improve speed, efficiency.
PAN CB has published Circular 116 regarding the issuance of Agreement 9-2025.
Highlights
Agreement 9 updates administrative procedure for handling complaints before PAN CB.
In order to incorporate various improvements aimed at ensuring speed and efficiency in the different complaints submitted by banking consumers to this PAN CB.
Effectiveness
Agreement 9 shall come into force on Nov. 15, 2026.
