CAN CMP StubHub Online Ticket Sales


On Feb. 13, CAN CMP announced $1.3m penalty against Stubhub.


  • Stubhub to pay $1.3mn penalty for advertising unattainable prices for event tickets.
  • Background
  • Part of agreement with Competition Bureau to correct what Bureau concluded were misleading pricing claims in online sale of tickets to entertainment, sporting events.
  • CAN CMP investigation determined that StubHub advertised tickets at unattainable prices on its websites, mobile apps, as well as in promotional emails to Canadians.
  • Found that Canadian consumers could not buy tickets at advertised prices because StubHub charged consumers mandatory fees in addition to the prices advertised.
  • Unless the consumers clicked or tapped to turn on optional filters to see prices inclusive of fees, those fees were only revealed at later stages of purchasing process.
  • CAN CMP investigation in some cases, consumers who filtered results to see inclusive pricing were still asked to pay more than the prices shown as inclusive of fees.
  • Settlement
  • As part of the settlement, StubHub will ensure that prices for tickets to events in Canada will now include all mandatory fees throughout the ticket purchasing process.
  • StubHub will establish a compliance program, and additionally will implement new procedures to comply with the law and prevent advertising issues in the future.

Regulators CAN CMP
Entity Types CNSM; Corp
Reference PR 2/13/2020
Functions Advertising; Complaints; Financial; Legal; Operations; Technology
Countries Canada
Products Payments
Regions Am
Rule Type Enforcement
Rule Date 2/13/2020
Effective Date 2/13/2020
Rule Id 71884
Linked to N/A
Reg. Last Update 2/13/2020
Report Section International

Last substantive update on 02/14/2020