CAN CMP StubHub Online Ticket Sales
On Feb. 13, CAN CMP announced $1.3m penalty against Stubhub.
- Stubhub to pay $1.3mn penalty for advertising unattainable prices for event tickets.
- Part of agreement with Competition Bureau to correct what Bureau concluded were misleading pricing claims in online sale of tickets to entertainment, sporting events.
- CAN CMP investigation determined that StubHub advertised tickets at unattainable prices on its websites, mobile apps, as well as in promotional emails to Canadians.
- Found that Canadian consumers could not buy tickets at advertised prices because StubHub charged consumers mandatory fees in addition to the prices advertised.
- Unless the consumers clicked or tapped to turn on optional filters to see prices inclusive of fees, those fees were only revealed at later stages of purchasing process.
- CAN CMP investigation in some cases, consumers who filtered results to see inclusive pricing were still asked to pay more than the prices shown as inclusive of fees.
- As part of the settlement, StubHub will ensure that prices for tickets to events in Canada will now include all mandatory fees throughout the ticket purchasing process.
- StubHub will establish a compliance program, and additionally will implement new procedures to comply with the law and prevent advertising issues in the future.
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Last substantive update on 02/14/2020